ClubRes

Terms and Rates

Please note that our rates are non-refundable!

In case of cancellation (for any reason and calculated on the total amount) of the booking made, the cancellation penalties are as follows:

• 40% from the time of booking up to 16 days before arrival;
• 50% from 15 to 7 days before the start of the stay;
• 100% after these terms and in case of no-show.
• No refund is provided in case of modification, cancellation or no-show.
• No refund in case of late arrivals, early departures, or unused meals.
• If a date change is exceptionally granted, the booking rate must be equal to or higher than the original booking
• Exceptions apply to customers enrolled in the Loyalty program called ClubRes Card for whom the penalties and provisions established in the loyalty program regulations apply. If a date change is exceptionally granted, the booking rate must be equal to or higher than the original booking

At the time of booking, a deposit of 40% of the total stay is required. For bookings made from one week before arrival, the full amount is required by credit card.

Rate terms for travel agencies

In case of cancellation (for any reason and calculated on the total amount) of the booking made, the cancellation penalties are as follows:

• 40% from the time of booking up to 16 days before arrival;
• 100% after these terms and in case of no-show.
• No refund is provided in case of modification, cancellation or no-show.

COMPETENT COURT

For any dispute, the court of Trento will have jurisdiction. Pursuant to Article 13 of Legislative Decree no. 196 of June 30, 2003, we inform you that the data in our possession concerning you will be processed within the electronic and/or paper database of Alpi Due Srl – Centro Vacanze Veronza S.a.s. – Rovereto Due S.a.s. – Alpi S.a.s., Dalle Nogare Srl, in compliance with the provisions of Law no. 196 on the protection of personal data.
The processing of data, for which we guarantee maximum confidentiality, is carried out in order to bring to your attention advertising material, catalogs and price lists of Alpi Due Srl – Centro Vacanze Veronza S.a.s. – Rovereto Due S.a.s. – Alpi S.a.s., Dalle Nogare Srl, as well as to keep you updated on our initiatives and promotional offers. We also inform you that your data will not be disclosed to third parties and that in relation to the processing in question you may request, at any time, the modification, correction or deletion of the data (art. 7 of the aforementioned Law).
If you no longer wish to receive advertising and informational material, you can request this from the Trento Booking Center.

But if you have just made your booking for a vacation in Trentino or Sardinia, we have good news for you, keep reading!

ClubRes

Your vacation matters to us: your trip is insured

Secure your booking with the optional Care4U – STORNOHOTEL policy that offers you coverage in case of trip cancellation, at a cost of 4.8% of the total stay.

Secure your booking with the optional policy Care4uHotel, which offers you coverage both in case of trip cancellation and in case of interruption or delayed arrival of the stay.

Care4uHotel also protects you in case you need to cancel the trip due to cancellations related to public transport and for unforeseen events during outdoor activities.

>> Click here to see all the details

• The cost of the policy is minimal: 4.8% of the total stay!
• the policy must be activated within 48 hours of booking (not from the deposit payment)!
• the policy must be taken out for the total amount of the booking and for all persons participating in the trip.
• We recommend taking out 1 policy for each room booked and we invite you to review the policy terms: https://www.care4uhotel.com/it/care4uhotel